Terms and Conditions

Refund Policy

Customers may return mugs, or any other defective non-coffee merchandise for a full refund (minus shipping) or merchandise exchange within 30 days from the shipment date. Returned items must be in their original and undamaged packaging. Just mail them back to us with the original shipping label or receipt and we’ll credit your card within 30 days after receiving your return.


We apologize, but our coffee beans are not returnable or refundable at any time. However, if you have any issues with your coffee, or if there are errors in your order, please contact us at info@roastmaster or (808) 637-5355. We will do everything that we can to ensure that you are satisfied.


Privacy Policy

Coffee Gallery is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. Coffee Gallery does not sell, trade or rent your personal information to others.


Terms of Service

The following terms and conditions govern all use of the roastmaster.com website and all content, services and products available at or through the website. The Website is owned and operated by Hawaiian Gourmet Coffee Roasters, Inc. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Coffee Gallery’s Privacy Policy) and procedures that may be published from time to time on this Site by Coffee Gallery (collectively, the “Agreement”).


Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Coffee Gallery, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.


1. Your roastmaster.com Account. You agree that you are liable for purchases made through your roastmaster.com Account and assume responsibility for taking reasonable action to safeguard your account information to prevent unauthorized purchases. You further agree to notify Coffee Gallery promptly should you become aware of any actual or potential compromise of your Account information so that Coffee Gallery may take appropriate actions to safeguard Coffee Gallery’s legal interests.


2. Content Posted on Other Websites. We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which roastmaster.com links, and that link to roastmaster.com. Coffee Gallery does not have any control over those non-Coffee Gallery websites and webpages, and is not responsible for their contents or their use. By linking to a non-Coffee Gallery website or webpage, Coffee Gallery does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Coffee Gallery disclaims any responsibility for any harm resulting from your use of non-Coffee Gallery websites and webpages.


3. Copyright Infringement and DMCA Policy. As Coffee Gallery asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by roastmaster.com violates your copyright, you are encouraged to notify Coffee Gallery in accordance with Coffee Gallery’s Digital Millennium Copyright Act (”DMCA”) Policy. Coffee Gallery will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material.


4. Intellectual Property. This Agreement does not transfer from Coffee Gallery to you any Coffee Gallery or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Coffee Gallery. Coffee Gallery, roastmaster.com, the roastmaster.com logo, and all other trademarks, service marks, graphics and logos used in connection with roastmaster.com, are trademarks or registered trademarks of Coffee Gallery or Coffee Gallery’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Coffee Gallery or third-party trademarks.


5. Changes. Coffee Gallery reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Coffee Gallery may also, in the future, offer new services and/or features through the Website. Such new features and/or services shall be subject to the terms and conditions of this Agreement.


6. Termination. Coffee Gallery may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your roastmaster.com account (if you have one), you may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


7. Disclaimer of Warranties. The Website is provided “as is”. Coffee Gallery and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Coffee Gallery nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted.


8. Limitation of Liability. In no event will Coffee Gallery, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; or (iii) for any amounts that exceed the fees paid by you to Coffee Gallery. Coffee Gallery shall have no liability for any failure or delay.


9. Indemnification. You agree to indemnify and hold harmless Coffee Gallery, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to out of your violation this Agreement.


10. Miscellaneous. This Agreement constitutes the entire agreement between Coffee Gallery and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Coffee Gallery, or by the posting by Coffee Gallery of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the state of Hawaii, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Honolulu, Hawaii.